Practical Problem Solving

This masterclass will take you from fire-fighting repeat problems, to running small structured projects and eliminate them from your processes.




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Skill Level


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You want to see some small quick wins, you want a system that can quickly identify minor improvement opportunities, implement them, then move onto the next. This powerful masterclass takes you from fire fighting to running simple, practical small problem-solving projects based on the famous PDCA (Plan, Do, Check, Act) & A3 (Project Road Map) methodologies. Our change agent Paul Glenn takes you step by step, across five two hour sessions, one each week, spread over five weeks.

Week 1


All participants are required to bring a real workplace problem to the masterclass; this can be a problem that is old or new, something that causes a process to stop, slow down, creates reworking, an issue for customers or employee’s, creates extra cost for the business etc.

Key points

• Why solve problems
• Why do things go wrong
• History of PDCA problem solving cycle
• Key steps in PDCA
• What is A3
• Start Plan phase
• Each participant leaves the session with home work

Week 2

Feedback on homework:

Second session, we review everyone's progress for the first part of the PDCA cycle. Then we will dive further into the PLAN stage. Discover the importance of knowing a measure of your problem.

Key points

• Continue with Plan
• Quantify the problem
• Why bother measuring it
• How to measure something
• Granularity
• Why simple measurement methods
• Test the measure

Week 3

Feedback on homework:

Now we can measure the problem, its time to find the cause, with practical and structured root cause analysis. In this session we cover a variety of powerful and simple tools you will use to find your root cause.

key points:

• Find potential causes & solutions
• Pareto
• Fish-bone (Ishikawa)
• Filter down to the few
• 5Y’s

Week 4

feedback on homework:

In this fourth session, again we will review the progress then explore the changes we need to trial and test in the real world during the DO stage.

Key points:

• The real world
• Tests & trials
• Keep it small
• Check back with the goal
• If we don’t meet the goal
• If we do meet the goal

Week 5

feedback on homework:

In the final stage of the PDCA cycle we learn how important it is to have standards, to update the company's systems and structures for controlling your processes. We explore the roll out and auditing process which maybe needed to help people stay true to the changes you have made.

key points:

• Systems and structures
• Standards
• Roll out
• Audit, frequency
• Lessons learnt
• Close the project and celebrate



At the end of this training you will fully understand a proven structured way to solve problems and run projects for continuous improvement inside your workplace. You will be well on your way to completing your very own PDCA project focused on a real problem.

Paul Glenn

Meet Paul glenn.

With 28 years of manufacturing experience, more than 13 of those spent 100% training and facilitating continuous improvement activity all over the globe. He has helped 100’s of managers and engineers look to their workplace differently, finding opportunities to reduce waste and create a rhythm for constant change. It is his mission to provide individuals and businesses with the skills they need to master their processes and drive better efficiencies.

Why our Masterclass

Grow your knowledge and stay ahead of competitors

100% live

Unlike many online training solutions available right now, we know and understand the value of real people interaction, which is simply not present in traditional online course.

Trusted Knowledge

Over more than a decade Paul has helped professionals with trusted proven methodologies, delivering strong ROI for the many people he has guided through projects.

Anytime, Anywhere

Having the ability to learn new tools and participate in practical training, while being remote is paramount. Our masterclass training is facilitated live via video calling

Some Feedback

What people are saying


Book your Masterclass

Each masterclass will run for five weeks, each week you will participate in a two hour live video class. Our Change Agent Paul Glenn will help you embrace the PDCA (Plan, Do, Check, Act) methodology, on your own problem in parallel to your learning.


Buy your masterclass placement, you will share your learning with up to nine others.
£ 245 Per person
  • 5 x 2 hour sessions
  • 10 hours total training/coaching
  • Run your project in parallel
  • 30mins Q&A each session


Populate your masterclass with your own employees, you may have up to 10 persons per class.
£ 1750 Per class
  • 5 x 2 hour sessions
  • 10 hours total training/coaching
  • Run your projects in parallel
  • 30mins Q&A each session